Training & Instructional Design

From 2003 - 2014, utilized the ADDIE (Analysis, Design, Development, Implementation & Evaluation) structure to design and implement curriculum for clients through Mood Media Inc./Muzak.

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Employee Onboarding

Training employees in software, hardware, technical support, customer service, project planning, forecasting, artifact handling, exhibit creation, graphics design, and installation.

Technical Training

  • Equipment Training

  • Call Center Procedures/Customer Service

  • Troubleshooting Skills

  • Software Training

  • Change Management

 
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International Language Training (Asia, Europe, Latin America, Middle East)

Trained businessmen and university students from Asia, Europe, Latin America, and the Middle East in technical language, business terminology and protocols, and conversational English. Lived and worked in Korea.

Samples:

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Museum Curation & Exhibits
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Internships & Community Education